Shipping policy

At Tamaki, we aim to get your order to you safely and as quickly as possible.

Order Processing

Orders are usually processed and dispatched within [1–3 business days] after the order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking details through the contact information provided at checkout.

Delivery Time

After dispatch, orders are generally delivered within [3–7 business days], depending on your location and the courier service.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or other circumstances beyond Tamaki's control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable shipping charges are non-refundable.

Delivery Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

Tamaki is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address or contact information provided by the customer.

Once an order has been dispatched, the delivery address generally cannot be changed.

Delayed or Lost Orders

If your order is delayed, please contact us with your order number and tracking details. We will coordinate with the courier to assist you.

Tamaki is not responsible for delays caused by the courier or circumstances beyond our control, but we will always do our best to help resolve the issue.

Delivery Attempt

Please ensure that someone is available to receive your order. If a delivery is unsuccessful because the customer is unavailable, refuses the package, or provides incorrect delivery information, additional delivery attempts or charges may apply.

Damaged Package

If your parcel appears damaged or tampered with upon delivery, please record a video while opening the package and contact Tamaki immediately.

The opening video should clearly show the sealed parcel, shipping label, and the product being removed from the package. This may be required when investigating a damage or missing-item claim.